Overview
As these garments are personalised to your specific order (Volvo branding added), we can only receive items as returns that are faulty and in the same condition that you received it. It must also be in the original packaging where applicable.
Faulty Items
We will replace items if they are defective or damaged – please notify us within 7 days of receiving the order and if asked, please return to us by 28 days from receipt of the order. In the first instance, email us with details of the faulty goods including photos if possible. We will exchange any products like for like where applicable. Once you have received Returns Authorisation from us, we may ask you to return the items to: Bild Workwear, Browser Media Studios, Stable Road, Colchester, CO2 7GL.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your account or original method of payment.
Shipping returns
To process a return, email us with the Order Reference, details of items and reason for return.
Once your Return Authorisation has been received, please return the product to: Bild Workwear, Browser Media Studios, Stable Road, Colchester, CO2 7GL.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
For all enquiries, please contact us: 01206 384019 or email us